Customer Happiness Summit & Awards 2018: Full Agenda Announced
Dubai's first Customer Happiness Summit & Awards (CHSA) which is being held at the H Hotel on Thursday 18th October, unveiled the final agenda featuring over twenty local and international leaders and experts across the hospitality, entertainment, consulting, technology, real estate, telecom, retail and banking sectors to spark a conversation on the essence and importance of Customer Happiness before an audience of customer service, operations, sales and marketing key executives.
The theme for this year's event will discuss the topic of the hour 'Delivering Customer Happiness', and keynotes, speakers and panels will look closely at customer experience trends while immersing in the latest research and explore the latest opportunities to pave the way forward and help Dubai achieve its happiness goals for 2020, with the active participation and support of the private sector as well.
The packed agenda of keynotes, speakers and roundtable discussions include thoughts like: "Why the customer is still King?;" "Designing the happiness framework;" "Leveraging technology to drive better service levels;" and "Why social media is a powerful customer experience tool."
Jatin Deepchandani, CEO Plan3Media, the Event Organizers said "We've stepped up our game through a strategic partnership with CXPA, which is a globally respected platform dedicated to cultivating the customer experience profession, and will allow CHSA to create an improved framework for the industry to learn from different customer happiness approaches and provide access to members around the world.
Speaker highlights:
- Mahmoud Al Burai, CEO, Dubai Real Estate Institute, Government of Dubai
- Olivier Harnisch, CEO, Emaar Hospitality Group
- Jeevan J D'Mello, President, Community Associations Institute Middle East
- Craig Lee - Customer Experience Transformist, Speaker, Advisor and Coach, Activate Experience
- Debbie Stanford-Kristiansen, CEO, NOVO Cinemas
- Dr Mansoor Habib, Senior Director- Employee Wellness & Happiness, Du
- Andre Wiringa, Customer Experience Engineer, Speaker & Strategy Consultant
- Joe Tawfik, CEO, Kinetic Consulting Services, Author, World Authority on Branded Customer Experience
For more information visit: www.chsa.ae
