December 5, 2021

First Orion Survey Finds Consumers Are More Vulnerable And 54% Receive More Scam Calls Over The Holiday Season

The 2021 Holiday Scam Report identifies online orders, deliveries and charitable donation fraud as top mobile phone scams consumers experience during the holiday season

The holiday season provides ample opportunities for scammers to take advantage of holiday shoppers.

The report’s findings show that 54% of respondents typically don’t answer calls from unidentified/unknown callers, but during the holidays, 71% report that they are more likely to answer an unidentified/unknown call if they are expecting an order or delivery.

Nearly 1 in 4 respondents report having received a scam call related to online orders or deliveries
68% reported missing a legitimate call regarding an order or delivery because they didn’t recognize the number calling

The combination of scam frequency, customer willingness to answer unknown calls, and the surge of activity over the holiday season reveals that many people are falling for these scams in some fashion, with over 40% of all individuals surveyed reporting being a victim of a scam call.

The First Orion Holiday Scam Report surveyed 2,000 U.S. mobile subscribers aged 18 and above across 48 states, and was nearly evenly split by gender, resulting in an even sampling of the U.S. mobile subscriber market at large.

A leader in digital branded calling and call protection technology, First Orion’s mission is to provide transparency in communication to help businesses and consumers create meaningful connections. First Orion’s INFORM and ENGAGE branded calling suite helps companies brand their outbound calls while empowering consumers to connect over a trusted, verified call. First Orion also works directly with mobile carriers to provide industry-leading call protection services to combat fraudulent calls and enable consumers to trust their phones again.

The Middle East office of First Orion is based in Dubai. First Orion provides transparency in communication that empowers people to trust their phones again.